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Return / Refund / Cancellation Policy

At Goldencakeshop.com, our priority is to ensure your cake order meets your expectations. Please familiarize yourself with our policies regarding returns, refunds, and cancellations.

Return Policy

1. Damaged Product

We accept returns only if the delivered cake is damaged during transit. Please inspect your cake upon delivery, and if any damage is found, inform us immediately.

2. Return Process
  • Contact our customer support at goldencakeshop78@gmail.com to report the damage.
  • Provide clear images of the damaged product for our assessment.
3. Refund or Replacement

After verification, we will offer a refund for the damaged product or a replacement at no additional cost.

4. Non-Serviceable Pin Code

If your pin code is non-serviceable by our courier partners, please inform us, and we’ll guide you on the next steps.

5. Packaging

Retain the original packaging for inspection purposes.

Our commitment is to deliver quality cakes, and we take responsibility for any damage during transit. If you have concerns or need assistance, please contact us promptly.

Refund Policy

1. Prepaid Orders
  • Refunds for prepaid orders will be processed within 7 working days after receiving the returned product.
  • The refund amount will be reflected in the respective payment mode.
2. Refund Coupon

If you used a refund coupon for a prepaid order, the coupon value will be refunded, and the remaining amount will be credited through your original payment mode.

Cancellation Policy

1. Before Shipment

You can request the cancellation of your order before it is shipped.

2. Shipped Orders
  • Once an order is shipped, it cannot be canceled.
  • If the product is found to be wrong/damaged upon delivery, you can raise a return request within 15 days.

For any queries or assistance, reach out to our customer support at goldencakeshop78@gmail.com. Thank you for choosing Goldencakeshop.com for your cake celebrations!